Terms and Conditions

Effective Date: 20.05.2025
Last Updated: 20.05.2025

1. Acceptance of Terms

By accessing and using ist-trading.com (the "Website"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use this Website.

2. Use of the Website

You must be at least 18 years old to use this Website and make a purchase.
You agree to use the Website for lawful purposes only and not to engage in any conduct that may damage, disable, or impair the Website's functionality.
You agree not to use any automated systems (like robots or scrapers) to access the Website without our permission.

3. Products and Services

Availability: All products are subject to availability. We make every effort to ensure that the information provided about the products is accurate, but there may be occasional errors or discrepancies.
Descriptions and Images: We strive to provide clear and accurate descriptions of products. However, product images may vary slightly due to lighting or monitor settings.
Pricing: All prices on the Website are in AED (United Arab Emirates Dirhams) unless otherwise stated. Prices are subject to change without notice.

4. Order Acceptance and Payment

Once you place an order, we will send you an order confirmation email. However, this does not guarantee acceptance of your order.
Orders are subject to availability and payment verification.
Payment must be made only based on invoice and conditions agreed between partees and after order is processed.
We accept various payment methods including credit/debit cards, and other methods listed on the checkout page.

5. Delivery

Please refer to our Delivery Terms and Conditions for detailed information on shipping methods, fees, and timeframes.
We are not responsible for delays caused by third-party couriers or any issues outside of our control (e.g., customs delays, adverse weather conditions).

6. Returns and Refunds

Returns: You can return your product within 5 days of receipt if it is unused and in its original packaging. Some products, such as electric mopeds, may be subject to specific return conditions.
Refunds: Refunds will be issued in the same form as the original payment method. Please allow 10 working days for the refund to be processed.

7. Warranty

Electric Mopeds: Our electric mopeds come with a warranty period of 6 months. This warranty covers manufacturer defects and excludes damage caused by misuse, improper care, or unauthorized modifications.
Accessories: Accessories may have a separate warranty, depending on the product type. Please refer to the product details for specific warranty information.

8. Intellectual Property

All content on this Website, including text, images, logos, and product descriptions, is owned by IST-TRADING and is protected by intellectual property laws. You may not use, copy, or reproduce any content without prior written consent.

9. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of this Website or purchase of our products.
Our liability is limited to the amount you paid for the product.

10. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please refer to the Privacy Policy for more details.

11. Modifications

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly.
It is your responsibility to review these Terms regularly to stay informed of any updates.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from the use of this Website shall be resolved in the courts of the UAE.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
📧 Email: director@istlift.com
🕒 Working Hours: 9am-6pm