Privacy Policy

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Effective Date: 20.04.2025

Last Updated: 20.04.2025

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Introduction

Welcome to IST-Trading, your trusted provider of electric mopeds and accessories. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UAE's Federal Law No. 15/2020 on Consumer Protection and Federal Decree-Law No. 46/2021 on Electronic Transactions and Trust Services.

1. Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, email address, phone number, shipping and billing addresses.

• Transactional Data: Purchase history, product preferences, and customer service interactions.

2. Information that we do NOT collect

• Payment Information: Credit/debit card details and billing information.

• Technical Data: IP address, browser type, operating system, and browsing behavior on our website.

3. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill your orders.

• To communicate with you regarding your orders, promotions, and customer service inquiries.

• To personalize your shopping experience and provide recommendations.

• To comply with legal obligations and resolve disputes.

4. Data Sharing and Transfers

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party vendors who assist in processing payments, delivering products, and providing customer support.

• Legal Authorities: When required by law or to protect our rights and safety.

If your data is transferred outside the UAE, we ensure that appropriate safeguards are in place to protect your information.

4. Data Security

We implement industry-standard security measures, including encryption and firewalls, to protect your personal data from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

Under UAE law, you have the right to:

• Access your personal data.

• Correct any inaccuracies in your data.

• Request the deletion of your data, subject to legal obligations.

• Withdraw consent for data processing at any time.

To exercise these rights, please contact us at info@istlift.com.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

IST-Trading
Dubai, UAE
Email: info@istlift.ru
Phone: +971505303586